When a sender creates a label for an order, we provide a tracking number the sender may share with the customer before uploading the information to UPS.
Once the sender transmits the shipment information to UPS, you'll be able to track your package and see the status, "Shipment Ready for UPS Pickup."
Once UPS has possession of the package, you'll see updates such as "Origin Scan" or "Pickup Scan" to indicate we have the package. With these scans, we'll calculate and display a scheduled delivery date.
If your tracking number returns an “invalid” or “no information found” message, please contact the sender. If no information shows on your package when you track, our representatives will not have any information either. Only the sender can start an investigation or reship an item to you.
To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims, because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).
Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact the sender to start a claim.
Note: UPS urges you to review photo documentation requirements to help you prepare your damage claim.
Look for a red box labeled “Special Instructions” on the tracking results page. If this is displayed with the message "Signature Required" or "Adult Signature Required," then a signature is needed to receive your package. Otherwise, a signature is not needed, and your package may be left in a safe place (out of sight and out of the weather), at the driver's discretion.
You can provide delivery instructions, specify a neighbor to receive your package, or in some cases authorize release without a signature by signing up for UPS My Choice®.
We understand it may be difficult to receive deliveries during the day at home. To make it easier, we will often deliver your package the following day to a nearby UPS Access Point™. These are business locations near your home where the package will be held over seven days, until you are able to pick it up.
Continue to track your package on ups.com, and look for the “Delivered to UPS Access Point” scan. The address, hours, and directions to the UPS Access Point location are available on ups.com.
If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point for future deliveries and also designate an alternate location.
With the number on the InfoNotice left by the driver, you can also choose to have the package redelivered to your address. It could take up to two business days for the package to be redelivered to you, depending on the status of the package when you make the request.
If tracking shows that you have an "exception," it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled.
Check the Shipment Progress section in Tracking for the most up-to-date details about changes in delivery schedule.
Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.
Please note our representatives will have the same information displayed on the Tracking tool.
UPS SurePost™ and UPS Mail Innovations® are contractual services, chosen by the sender for your shipment, wherein UPS transports the package to the destination area and hands the package to the United States Postal Service (USPS) for final delivery.
For UPS SurePost packages, you can upgrade your package to UPS Ground for a fee if you're a UPS My Choice® member (free for Premium members).
We are unable to make any changes to UPS SurePost packages without a UPS SurePost upgrade completed through UPS My Choice.
Once we transfer the package to the USPS, we cannot provide updates or make changes to the package delivery. Upon USPS delivery, tracking information will appear on ups.com.
If you have concerns about your package being delivered via UPS SurePost or UPS Mail Innovations, please contact the sender for assistance.
Access the Order Supplies tool in the Shipping menu to view the free supplies UPS offers, such as pouches, and Express envelopes and boxes.
Log in to place an order, and if you have a UPS account, add the account to your profile to ensure all available supplies are displayed. Once you’ve submitted the order, you can add items to a Quick List of frequently used supplies for easy reordering.
Supplies should arrive within a few business days.
Please note that Express packaging is only available for air and international shipments. Other supplies such as ground boxes can be purchased at The UPS Store® or UPS Customer Center locations.